Trace route timed out on 1st hop?

ajani60 asked:
when I perfom trace route to any location, the No. 1 hop use to time out, as a result I could not use my forex trading software.
Could the problem be within my computer and the router?
I use HNS7000S modem router as my VSAT connection.
Please I will be glad to resolve this issue soonest.
Thanks Guys
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